This morning I went to pay my bills, and I hit a snag. For me, paying bills means logging into my banking site and filling in how much and when and clicking buttons to make it happen. But my insurance company has a really long name (38 characters) and the bank's website will only accept 28 characters for a name.
Hmm. I'm only a dabbler in programming, but that shouldn't be more than one line in html, right? A quick query to Stack Overflow confirms this:
<input type = "text" maxlength = "38">
or whatever maximum number of characters you want to accept as input. Next a call to customer service: can you please alter one line of html in your website? Answer: absolutely no chance.
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